- What counts as a practitioner?
- Anyone patients can book: each active practitioner with their own diary. Reception, admin and other staff logins are free and unlimited. If someone leaves, deactivate them and they stop counting.
- What is a text?
- One text is one SMS of up to 160 standard characters. A longer message is sent in parts of up to 153 characters, and each part counts as one text. Emoji and some special characters switch a message to a format that holds 70 characters (67 per part). The message editor shows how many texts a message uses before you save it.
- What happens when texts run out?
- Reminders carry on by email, which every plan includes. Text reminders pause until your included texts reset or you buy a pack. With auto top-up on, we buy your chosen pack automatically, up to your monthly limit. We'll email you before then, when 20% of your texts are left.
- Can I switch plans?
- Yes, at any time. Change plan from the billing page in your account, or email us and we'll do it for you. To move to a smaller plan you'll need to be within its practitioner and location limits. If you add a practitioner or location beyond your plan, Bookingsimple asks you to move up first. Nothing you've already set up is switched off.
- Do you charge VAT?
- No. We're not VAT-registered, so no VAT is charged. If we ever have to register, the prices on this page already include it: your price won't go up because of VAT.
- What does the trial include?
- Every feature for 30 days, for up to 12 practitioners and 5 locations, with no card needed. It includes 25 texts to try text reminders once we've switched them on for your clinic.
- Do you take a cut of patient payments?
- No. Our commission on patient payments is 0%. Money goes straight to your Stripe account. Stripe charges its own card fee (currently 1.5% + 20p for UK cards) directly to you.
- What happens if a patient doesn't turn up?
- That's up to your clinic's policy: no charge, keep the deposit, or charge the remaining balance to a card the patient agreed to save at booking. We never charge anyone without their explicit consent.
- Can I bring my existing patients across?
- Yes. Our guided setup and data import (£149 one-off, free on annual plans) brings your patients across from an export of your current system. We'll agree the details with you first.
- Can I cancel? Can I take my data with me?
- Yes. Cancel any time from the billing page. On request, we'll export your patients, services, locations and appointment history and send them to you within 5 working days. Your data is yours.