For UK private clinics
Patients book and pay a deposit on their phone in a few taps. Reminders go out by email on their own. Reception runs the day from an iPad. The money settles in your clinic's own Stripe account.
Both buttons open an email to [email protected]. We reply within one UK business day. We open your account and answer every email. The trial needs no card.
Example clinic and patients.
Example: Sports massage with Priya, Thursday 15 October at 10:30. £20.00 deposit paid to the clinic's Stripe account. BookingSimple commission £0.
The day
You call back at lunch, book them in, take a card number over the phone and send a reminder you hope they read. Then someone doesn't turn up and the slot is wasted. BookingSimple takes those jobs off the front desk, including the ones that come in after you've gone home.
On the desk at lunchtime
In BookingSimple, without a phone call
Before: missed calls, voicemails, a patient asking to move, a no-show to chase.
After: booked online, deposit paid, moved by the patient within your rules, and the no-show charged under your policy.
Figure A · Patient's phone
On your clinic's own booking page, under your name. No app, no account, no password.
Your services, with length and price.
Only times that are genuinely free are shown, in your clinic's time.
Depending on your settings: a deposit, the full price, or pay at the clinic.
If you use no-show protection, they tick your wording and save a card with Stripe. Their bank may ask for a 3-D Secure check.
A confirmation email arrives with a calendar invite and a link to manage the booking.
Reminders and changes
Choose which reminder emails go: 72, 24 and 2 hours before. They go out on their own, in your wording and your colours. The 72- and 24-hour ones carry a link to manage the booking. Patients move or cancel online within the notice you set, and outside it they're shown how to reach you. They are never left at a dead end.
yourclinic.bookingsimple.co.uk · Manage booking
Your booking
Sports massage with Priya · Thu 15 Oct, 10:30
Now Wed 14:30 · 20 hours to go
Your clinic's notice rule (try each one)
Online changes closed 24 hours before. Can't make it? Call Your Clinic on 01632 960 123 as soon as you can, so the time can go to someone else.
Call 01632 960 123
Set moving and cancelling separately: any time, 2, 24, 48 or 72 hours before, or by phone only. Stricter rules never apply to bookings already made. Your staff are never bound by them.
Figure C · Your Stripe account
Take a fixed or percentage deposit, the full price, or nothing up front. Patients pay by card on your booking page. Every payment is made on your clinic's own Stripe account, so the money settles with you, the patient's statement shows your name, and refunds come from there too.
How patients pay
Deposit only: £20.00 paid online to your Stripe account, £40.00 paid at the clinic. BookingSimple commission £0.00.
Stripe's own card fee is between you and Stripe. See Stripe's UK pricing
Reception, Thursday 10:45
Thu 15 Oct · 10:30–11:15 · Started 15 minutes ago
Jo M. · Sports massage
£40.00 charged to the saved card.
Marked as a no-show. £40.00 charged to the saved card.
Choose no charge, keep the deposit, or charge the rest to a card saved at booking. Charging the rest only works if the patient ticked your wording and saved a card with Stripe, passing their bank's 3-D Secure check if the bank asks for one. We record what they agreed to and when. The charge happens only when your staff mark a no-show after the start time, and a failed charge is never retried.
When the day changes
For clinics with 2 or more practitioners · plans from £49 a month · No VAT is charged.
An owner or admin opens the absent practitioner's day in the schedule and picks a colleague for each appointment. Only colleagues who work at that location, offer that treatment and are free at that time can be chosen. One confirm moves them all. The date, time, place, payment and saved card stay exactly as they were. New bookings for the absent practitioner close for that time unless you untick it, and patients get a short email about their new practitioner if you choose.
Example: Tom is off sick on Monday 19 October. His three appointments move to Ella and Priya at the same times, and, with the email box ticked, each patient gets an email naming their new practitioner.
Admin · Schedule
Patient's phone
Cover isn't automatic: an owner or admin, not reception, picks each colleague and confirms. It works one day and one location at a time. The patient's existing calendar entry keeps the original practitioner's name.
How cover and closures workWhat clinics complain about
In October 2026 we read public reviews of clinic booking software, along with the providers' own pricing and help pages. These problems came up again and again. They're our paraphrase, and no provider is named.
Marketplace fees on new clients.
What BookingSimple does: No marketplace and 0% commission. Patients book on your own page, and every payment goes to your own Stripe account.
LimitStripe's card fees still apply. We don't bring you new patients.
Patients can't move their own booking, so they ring.
What BookingSimple does: A link in their emails lets them move or cancel, within the notice you set for each. A paid booking can still be moved.
LimitNo patient accounts or booking history.
Prices creep up, and reminders or payments cost extra.
What BookingSimple does: One flat monthly price per plan, with no VAT charged and no per-booking fees. Email reminders, deposits and online payments are included.
LimitPlans step up with practitioner count. Text messages aren't sent yet: reminders go by email.
Patient emails that look generic, or fail without anyone noticing.
What BookingSimple does: Write them in your own words and colours, send yourself a real test, and see failed or skipped emails on the appointment.
LimitSix emails can be edited. No attachments or newsletters.
Getting booking onto the clinic's website is fiddly.
What BookingSimple does: A calendar that grows to fit, a Book now button, or a plain link, with written steps for WordPress, Wix, Squarespace and Webflow.
LimitOn Wix we recommend the link.
When someone's off sick, the list gets reshuffled by hand.
What BookingSimple does: Hand their appointments to colleagues who are free, in one confirm, and email patients if you choose.
LimitNeeds 2 or more practitioners. One day at a time.
Email designer
Edit the wording right on the email and add details like the patient's name or time with a tap, with no codes to type. Reorder the sections, pick a background and typeface, and send yourself a test. What you see is what patients get.
Layout: appointment details first.
See the email designerWebsite widget
Copy two lines of code from your admin and paste them into your page, or just use a link. Show the calendar on the page, or a Book now button that opens it on top. It can open on one practitioner, service or location.
<div data-bookingsimple-widget></div>
<script data-cfasync="false" src="https://yourclinic.bookingsimple.co.uk/widget.js" async></script>The booking calendar sits in your page and grows to fit.
Privacy
We're a new company with no certifications to point to yet. The security page explains what we do instead, in plain English.
Patient record · example
Appointments
Payments
Not possible while the patient has a future booking.
Patients book at 21:40 on a Sunday, pay their deposit and get their reminder, and your team sees it all on Monday morning. Try it free for 30 days with up to 12 practitioners. We open your account and answer every email. Guided setup and data import is an optional add-on.
A person reads every message and replies within one UK business day.
Plans
No VAT is charged. 30-day free trial, no card needed. See full pricing